Frequently Asked Questions

Where are you based?

We are located in the North-west of the UK in a small town, Clitheroe.

How long has your company been trading?

The brand NOVO was launched early 2016, but is entirely operated and owned by UK Optics Ltd, a long establish photographic business. We are vat registered in the UK (GB986107493).

What is your support period?

We offer a 5 year warranty against defects and workmanship from the date of purchase.

Can I purchase spare parts?

In the event that you loose parts of your tripod / monopod we can usually provide spare parts for a modest cost. Please contact us for details.

Where do you ship to?

Currently we only ship to the UK and Europe as standard through this website. We are working on providing a network of resellers throughout the World. In the interim we can offer a bespoke shipping estimate to your location. Please contact us in order to offer a quotation.

What payment methods do you offer?

You can make a payment by your credit / debit card, Paypal or by bank transfer. For bank transfer payments please contact us for details. We offer GBP, Euro and US Dollar accounting.